Shipping Charges

At the moment we have two method of shipping

• Standard Australia Post Parcel  Normally $9.90 -  NOW($7.90)
• (NEW) Registered Post Parcel $10.00 - (Recommended)
• Express Post Parcel ($13.20)
  
• International Shipping via Australia Post (Freight is calculator based on weight and destination)

This is a flat rate delivery charge, so regardless of how much you buy or what you buy the most you pay in shipping is $7.90 for standard and $13.20 for Express.

Discreet Packaging and Delivery

We will ship your products in discreet packaging via Australia Postal services. Orders that are not shipping in post or courier satchels are boxed in plain packaging.

All shipping will be shown as Epsilon Solutions Pty Ltd.

If you are from outside Australia and would still like to purchase our products, send us an email and we would try our best to send it to you. For international customers, delivery quotes are on an order by order basis, but the price of the products remains the same in AUD

Delivery time

Shipments are usually within 3 working days however this may vary depending on location.

Returns Policy

Please choose very carefully when buying from condomsaustralia.com.au.

The personal nature of our products makes it impossible for us to accept returns.

Dead on Arrival

We will accept the return of products that are Dead on Arrival. Products which cease to operate within a 7 day period from the receipt of the goods are considered to be "Dead on Arrival" and will be replaced subject to inspection. Goods must be returned to condomsaustralia.com.au or the product manufacturer for inspection prior to replacement. Goods that appear to be damaged from misuse or maltreatment will be replaced subject to manufacturer inspection. Where condomsaustralia.com.au deems that the item has been maltreated, the purchaser shall pay to condomsaustralia a service fee of $15 which covers the cost associated with the return and liability associated with the return of the products to the manufacturer. Should an item be returned and that item be found to have no fault, the purchaser agrees to pay a service fee of $15 to condomsaustralia.com.au.

Before returning your items, please contact as via email at admin@epsilonsolutions.com.au so we know to expect the product and can organise a replacement if necessary.

No package will be opened by our staff unless it has been arranged with a customer, via email, prior to us taking delivery.